Schedule

You will evaluate your current emotional intelligence abilities and apply strategies to improve your emotional intelligence. The class includes the EISA (Emotional Intelligence Skills Assessment) which identifies areas of strength and opportunity. Course Information

Recognize how generational differences affect your team's performance and conduct, and you will change problematic behavior, leverage generational assets, and hire and retain members of a specific generation to complement your team. Course Information

Customers are hard to come by and today’s successful organizations deliver stellar (internal and external) customer service to keep and gain the competitive edge. Course Information